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Privacy Policy

This Privacy Policy governs the manner in which Lubbock Electric Company, Inc. (collectively "Lubbock Electric Co.," and "we") collects, uses, maintains and discloses information collected from users (each, a "User") of the shop.lubbockelectric.com website ("Site").  This privacy policy applies to the Site and all products and services offered by Lubbock Electric Company.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and interact with other activities, services, features or resources we make available on our Site.  Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, etc.  Payment information submitted to Lubbock Electric Co. is processed securely using Stripe.

We will collect personal identification information from Users only if they voluntarily submit such information to us.  Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site.  Non-personal identification information may include the browser name, the type of computer, URL addresses of the Site webpages visited, URL address of the referring page, actions completed on the Site, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.  This data is collected automatically and anonymously.  It is not associated with your personally identifying information.

How we use collected information

Lubbock Electric Company collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order.  It may also be used to respond to their inquiries, and/or other requests or questions.  If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.  If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.  However, this is not a guarantee that data transmission on this Site, or any website for that matter, is absolutely secure.  We are committed to using commercially reasonable means to ensure the security of this Site, but we cannot guarantee that other parties will not gain access to your information.

Children's privacy

The Site is not intended for children under the age of 13, and we do not intend to collect information from any person under 13 years old.  Parents and guardians should not allow children to provide any such information.  If we discover that a child has provided information in violation of this policy, we will delete that information as soon as possible. If a parent or guardian becomes aware that a child has provided information on this Site, please send an email to info@lubbockelectric.com.

Web browser cookies

Our Site may use "cookies" to enhance User experience.  User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.  User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.  If you do so, some parts of the Site may not function properly.

Remarketing

We use Remarketing to advertise Lubbock Electric Co. across the Internet, in particular on the Google Display Network.  Remarketing will display ads to User based on what parts of the Site you have viewed by placing a cookie on your web browser.  This cookie does not in any way identify you or give access to your computer or mobile device.  The cookie is used to indicate to other websites that  ‘This person visited a particular page, so display ads relating to that page.‘  Remarketing allows Lubbock Electric Company to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Lubbock Electric Company you can opt out in several ways:

  1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
  2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Changes to this privacy policy

Lubbock Electric Co. has the discretion to update this privacy policy at any time.  When we do, we will revise the updated date at the bottom of this page.  We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.  You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service.  If you do not agree to this policy, please do not use our Site.  Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Lubbock Electric Company, Inc.

1108 34th St, Lubbock, TX 79411

(806) 744-2336

info@lubbockelectric.com

 

Date of last revision to this policy:  April 15, 2020