Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the United States of America. Note that there are restrictions on some products. Also, we do not ship to international destinations.
Products ordered on this Site will be shipped via UPS except where the calculated package size, weight, and dimensions exceed certain limits. When this occurs, the Site will not generate UPS freight options and prices. If this occurs, please select “Collect” or “Prepaid and Add” as your shipping method. The Checkout webpage may display a “$0.00” cost for these shipping methods, but this does NOT mean that shipping will be free. The freight cost will be calculated and billed to you separately from your online order.
You may choose to have your products delivered by the freight carrier of your choice. During Checkout, select “Collect” as your shipping method. You must then submit the freight line and your account number in the Checkout comment box.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.