Terms of Use and Service

Terms of Use and Service

User Registration Products Purchases & Payment Net 30 Payments Shipping Changes to Orders Cancellation Policy Return Policy Sales Taxes Prohibited Activities Privacy Policy Term & Termination Modifications & Interruptions Disclaimer Limitations of Liability

Agreement to Terms

These Terms of Use and Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “your”, or “Customer”) and Lubbock Electric Company, Inc. (“Lubbock Electric”, “Company”, “we”, “us”, or “our”), concerning your access to and use of the shop.lubbockelectric.com website ( “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by these Terms of Use and Service (“Terms”). IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of these Terms of Use and Service. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to the changes in any revised Terms by your continued use of the Site after the date such revised Terms are posted.

User Registration

You are permitted to place orders on the Site without a registered account, but you are encouraged to register with the Site. If you do, you agree to keep your password confidential and will be responsible for all use of your account. You warrant that (1) all registration information you submit will be accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such information as necessary; (3) you have the legal capacity and you agree to comply with these Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Site for any unauthorized or illegal purpose.

If you provide any information that is inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all use of the Site.


We make every effort to represent the features, specifications, and details of the products available on the Site as accurately as possible. However, due to the large number of products, some pictures may not be perfectly representative of the product advertised. For certain products, category pictures may be used in place of item-specific pictures. We do not guarantee that the features, specifications, and details will be accurate, current, complete, or free of other errors. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

Purchases and Payment

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover

You agree to provide current, complete, and accurate purchase and account information for all purchase made via the Site. You further agree to promptly update account and payment information, including email address, payment details, so that we can complete your transactions and contact you as needed. We may change prices at any time. All payments shall be in U.S. dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees. If a shipping estimate is not generated for you during Checkout due to the size and weight restrictions of the order or because you selected “Prepaid and Add” as your shipping method, you agree to be charged separately after Checkout for the applicable shipping fees. You authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased prior to fulfillment.

Net 30 Payments

Customers that have existing Net 30 credit accounts with Lubbock Electric Company may use the Site to submit a Purchase Order via the Checkout process. Upon verification of having a valid Net 30 credit account with us, the order will be fulfilled and shipped with a Net 30 Invoice. Customers that do not have an existing Net 30 credit account must pay with a credit card. If you select “Purchase Order (For Customers with Open Credit Net 30 Accounts)” during the Checkout process and you do not have a valid Net 30 credit account with us, we will contact you for a credit card payment before fulfilling your order.


Products ordered on this Site shall be shipped to Customers via UPS except where the calculated package size, weight, and dimensions exceed certain limits. When this occurs, the Site will not generate UPS freight options and prices. If this occurs, you shall select “Collect” or “Prepaid and Add” as your shipping method. The Checkout webpage may display a “$0.00” cost for these shipping methods, but this does NOT mean that shipping will be free to the Customer. The freight cost will be calculated and billed to you separately.

Customers may choose to have their products delivered by the freight carrier of their choice. During Checkout, you can select “Collect” as your shipping method. You must then submit the freight line and your account number in the Checkout comment box.

Delivery of physical products shall be F.O.B. shipping point, and risk of loss or damage passes from Lubbock Electric to the Customer at the time Products are shipped.  Any claims made to the shipping company for damages to products occurring during transit shall be the sole responsibility of the Customer. Shipping dates are approximate. Products ordered on this Site shall be shipped to U.S. addresses ONLY.  The Customer agrees that we are not responsible for late deliveries for any reason, including but not limited to causes beyond the our reasonable control, acts of God, acts of the Customer, acts of civil or military authority, priorities, fires, strikes or other labor disturbances, flood, epidemics, wars, or delays in transportation.

Changes to Orders

You may request a change or modification to products after they have been initially ordered. The change must be documented and submitted to us via email at websales@lubbockelectric.com before a shipment is prepared. If the change request is submitted after a shipment has been picked up by a freight carrier, then you shall pay the necessary freight costs to return the product(s) to us.

Cancellation Policy

Cancellation of an order must be submitted in writing via email, and the cancellation must be acknowledged by us in writing. A cancellation fee may be charged based on unrecoverable costs to Lubbock Electric. Freight charges are the sole responsibility of the Customer.

Return Policy

Stock products in original packaging are returnable within thirty (30) days of the shipment date, and a 15% restocking fee may apply.  Products for warranty consideration must be returned within the stated warranty period.  All Product returns require a Return Merchandise Authorization (RMA) number from Lubbock Electric.  You must submit an RMA request form explaining the reason for the return.  Upon approval of the request, we will provide the RMA to the Customer.  The RMA must be in the shipment with the returned Product in order to receive any credit or warranty evaluation for repair or replacement.  All authorized returns are subject to inspection as a condition of acceptance and must be, in the sole judgement of Lubbock Electric, in new, resalable condition and in original packaging in order for a refund to be authorized.  Items deemed to be unacceptable will be held for a maximum of thirty (30) days from the date of notification of rejection to the Customer, pending notice from the Customer on desired disposition of goods.  If no notice of a desired disposition is received within this period, the product(s) will be disposed of and no credit will be issued to the Customer.  Certain non-stock products, including (but not limited to) brush sticks, gin saws, channel saws, and flashing, may not be returned once received by the Customer and found to be without defect.

Sales Taxes

Published prices on the Site may not include applicable sales, use or possession taxes, tariffs, duties, or taxes of any kind (collectively, “Sales Taxes”).  All Sales Taxes, if any, due under the laws of any state, any local government authority, or the federal government of the United States, in connection with any and all transactions between the Customer and Lubbock Electric shall be paid by the Customer.  All sales to the Customer are subject to applicable Sales Taxes unless the Customer furnishes a valid exemption certificate prior to the sale.  In interstate sales, you are solely responsible for determining, reporting, and paying any Sales Taxes directly to applicable government tax agencies.  In the event Sales Taxes are assessed against Lubbock Electric on products after completion of delivery, then you shall immediately pay or reimburse such tax to Lubbock Electric (if paid by the Company), upon notice thereof.

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically approved by us.

As a user of the Site, you agree not to:

  1. Systematically retrieve data or other content from the Site to create, directly or indirectly, a collection, compilation, or database without written permission from us.
  2. Engage in unauthorized framing of or linking to the Site.
  3. Interfere with or create an undue burden on the Site or the networks or services connected to the Site.
  4. Attempt to impersonate another user or person.
  5. Use the Site as part of any effort to compete with us or otherwise use the Site or its content for any revenue-generating endeavor or commercial enterprise.
  6. Attempt to bypass any security measures of the Site.
  7. Harass, annoy, intimidate, or threaten any of our employees.
  8. Upload or transmit any material that acts as an information collection or transmission mechanism, including without limitation, any clear graphics interchange formats (“gifs”, 1x1 pixels, web bugs, cookies, or spyware.
  9. Use the Site in a manner inconsistent with any applicable laws or regulations.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy to learn more about how the Site collects, uses, and handles data: https://shop.lubbockelectric.com/privacy-policy/. By using the Site, you agree to be bound by our Privacy Policy. Please be advised that the Site is hosted in the United States. If you access the Site from any other region of the world with laws or requirements governing personal data collection and use that differ from applicable laws in the United States, then through your continued use of the Site, you expressly consent to have your data transferred to and processed in the United States.

Term and Termination

These Terms of Use and Service shall remain in full force and effect while you use the Site. Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice or liability, deny use of the Site (including blocking certain IP addresses), to any person for any reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation. We may terminate your use of the Site or delete your account without warning in our sole discretion.

If we terminate your account for any reason, you are prohibited from registering and creating a new account under your name, a fake name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site.

We cannot guarantee the Site will be always available. We may experience hardware or software problems or need to perform maintenance related to the Site, resulting in interruptions or errors. We reserve the right to update, suspend, discontinue, or otherwise modify the Site at any times or for any reason without notice to you. You agree that we have no liability whatsoever for any loss or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.


This Site is provided on an as-is and as-available basis. You agree that your use of the Site services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and your use thereof. We make no representations or warranties about the accuracy or completeness of the Site’s content or the content of any websites linked to this Site, and we will assume no liability for any (1) errors, omissions, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your use of the Site, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the site, and/or (5) any viruses or the like which may be transmitted to or through the Site by any third party. As with the purchase of a product or service through any medium, you should use your best judgment and exercise caution where appropriate.

Limitations of Liability

In no event will we or our employees be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever, will always be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

Contact Us

If you have any questions about these Terms, the practices of this Site, or your dealings with this Site, please contact us at:

Lubbock Electric Company, Inc.
1108 34th St, Lubbock, TX 79411
(806) 744-2336